Chief Marketing Officer (CMO) Job at Confidential, San Francisco, CA

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  • Confidential
  • San Francisco, CA

Job Description

Chief Marketing Officer (CMO)

About the Company

Acclaimed software development organization

Industry
Computer Software

Type
Privately Held, VC-backed

Founded
2015

Employees
201-500

Funding
$51-$75 million

Categories

  • Computer
  • Customer Service
  • E-Commerce
  • Software
  • Information Technology & Services
  • Computer Programming
  • Professional Services
  • Computers
  • Technology

Specialties

  • ecommerce
  • customer support
  • online store
  • customer experience
  • help desk
  • live chat
  • order management
  • customer support automation
  • ecommerce automation
  • shared inbox
  • help center
  • knowledge base
  • email
  • sms
  • customer service
  • saas
  • social media
  • omnichannel support
  • shopify store
  • and cloud

About the Role

The Company is seeking a Chief Marketing Officer (CMO) to lead its global marketing organization. The successful candidate will be tasked with positioning the company as the leading AI platform for customer experience automation and support, with a focus on both the SMB and enterprise markets. This role is pivotal in the company's mission to take its conversational AI, which currently automates 30% of support for merchants, to the next level by driving sales and automating CX for enterprise clients. The CMO will work closely with the CEO to craft a multi-product positioning strategy, expand the company's market presence, and lead a team to capture the enterprise opportunity. The ideal candidate will have a proven track record in building and scaling a business, particularly in a high-growth startup environment, and experience in B2B SaaS, ideally in a multi-product setting. Candidates for the CMO position at the company should be adaptable, innovative, and possess a strong, data-driven, and analytical approach to marketing. The role requires a leader who is a strong communicator, a capable people manager, and a hands-on builder with a tactical mindset. The CMO will be expected to execute with speed and agility, and to work closely with the product team to ensure that the marketing strategy is aligned with the customer journey. The company is at a pivotal stage, with a goal to reach IPO scale in the next three years, and the CMO will play a key role in this journey. The focus is on the future of conversational AI for enterprise, and the CMO will be instrumental in the company's growth, with the opportunity to make a significant impact in the rapidly evolving space of customer support and AI.

Hiring Manager Title
Co-founder & CEO

Travel Percent
Less than 10%

Functions

  • Marketing
  • Strategy
Confidential

Job Tags

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