Customer Service Representative Job at Robert Half, Grand Rapids, MI

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  • Robert Half
  • Grand Rapids, MI

Job Description

Job Description

Job Description

We are in search of a Customer Service Representative to join our team located in GRAND RAPIDS, Michigan. This role involves handling customer inquiries, maintaining customer records, and managing customer accounts in a fast-paced environment. The position offers a short-term contract employment opportunity.

Responsibilities:
• Efficiently handle a high volume of incoming calls and transfer them to the appropriate personnel.
• Provide a welcoming and friendly atmosphere for all customers.
• Resolve customer inquiries quickly and accurately.
• Maintain accurate customer records using CRM and EHR SYSTEM.
• Process customer credit applications in a timely and accurate manner.
• Learn and understand the functions of various departments to ensure accurate call transfers.
• Display resilience and patience in handling complex customer situations.
• Monitor customer accounts and take necessary actions as required.
• Ensure punctuality and readiness to handle continuous calls throughout the day.
• Demonstrate proficiency in using a computer for looking up information and managing customer records.• Possession of an Associate's degree or higher
• Proficiency in ADP - Financial Services
• Experience with Avaya CMS
• Knowledge of Cerner Technologies
• Familiarity with CRM
• Understanding of EHR SYSTEM
• Experience with About Time software
• Ability to Answer and manage Inbound Calls effectively
• Capability to direct queries to Appropriate Personnel
• Experience in performing Clerical Duties
• Strong verbal and written communication skills
• Excellent customer service and problem-solving skills
• Ability to work in a fast-paced environment and multi-task effectively
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Prior customer service experience is a plus.

Job Tags

Fixed term contract,

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