Job Description

Job Description

Reno, NV

In the role of Process Associate, you will execute transactions as per prescribed guidelines and timelines and follow all predefined procedures to meet SLA target and to ensure that the performance parameters are met.

You will be responsible for keeping accurate records of business activities including detailed information on Agreements/Orders, exceptions and queries, outstanding problems and executive approvals as outlined by Legal & Finance. A Process Associate must accept and deal with customer communication for agreed languages.

Responsibilities may include but are not limited to:

Review and validate documents, processing bills, analysis of data.
Respond to complaints/queries on mail and interact with vendors for order management
Support your team in daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies, and norms of Infosys
Deliver on the new process/approach to meet client and internal goals
Adhere to Service Level Agreement compliance and Process compliance standards
Serve as backup support to others on the on the team
Suggest more efficient ways for processing of work; learn new areas for possible future ownership

Qualifications

Basic

High School diploma or GED equivalent
6 months of experience in the job description

Preferred

1 year of previous experience in a similar data entry or administrative role
Proficiency in Microsoft tools such as MS Word, MS Excel, MS PowerPoint, MS Outlook, and other business systems
Analytical and problem-solving skills
Ability to work effectively as part of a team
Ability to provide a strong focus on customer satisfaction
Administration & organizational skills
Written and oral communication skills
Willingness to learn new processes and tasks
Flexible schedule (overtime eligible)

Job Tags

Flexible hours,

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