Job Title: IT - Customer Technical Support Representative 4
Location work will be performed: MNO001 - Eagan - 2825 Lone Oak Pkwy
Work Schedule Requirements: This could change to be full time on site as required.
Current: 3 days a week on-site until June 9th, after June 9th, resource would be required to be in the office 4 days a week.
Description:
We are seeking an Enterprise Systems Monitoring Tech to join our team of qualified, diverse individuals. This position will be located in Eagan, MN. This is an on-site position with no telecommute possibilities. (Currently allowing hybrid remote 2 days/week)
The ideal candidate will have past incident management / help desk experience and great written and oral communication skills. We are looking for someone who is organized and have the ability to lead incident calls bridges. Confidence with Linux as a user on the command line is a plus. Candidates will also need to identify network related outages, so knowledge of networking is a strong plus.
NOTE:
This position requires a work schedule of 11 pm 7:00 am CT. Shift will include weekends and days off are TBD (most likely Wednesday/Thursday). New Hires will need to work first shift (M-F) - days for at least the first two weeks for training purposes. Exact details will be discussed with candidate during interview.
Roles and Responsibilities:
Monitor day to day operation of large-scale computing infrastructure involving 300+ applications.
Determine cause of alarm and take appropriate actions including logging alert, create service ticket and notify stakeholders.
Initiate, maintain, and manage critical incident phone bridges (WebEx, Zoom) Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution.
Assist in triage and incident management with collection and analysis of performance metrics Assist development team in deployment activities by executing change requests or tasks maintaining SOX compliance Compose and send notifications to management for incidents.
Monitor and execute incident and change requests.
Able to type and communicate in an effective manner
Basic Qualifications:
To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:
High School diploma or equivalent and 5 years additional experience OR Bachelor s degree and minimum 1 year IT experience.
Past experience with help desk or Incident management.
Strong knowledge and understanding of networking Basic understanding of Windows and Linux operating systems.
Ability to identify and relay information and symptoms detected by monitoring tools.
Ability to read and follow detailed instructions or procedures.
Effective communication skills
Must have resided in the US for the last 5 years Must be able to work from Eagan, MN location. No remote work from any other location.
Preferred Qualifications:
Bachelor s Degree in Computer Science or associated discipline
Familiarity working with enterprise monitoring products
Working knowledge of IT Service Desk model.
Experience working in large-scale IT environment.
Experience in Critical Incident Management, including communication with various levels of executive management (i.e. VP) via phone or email.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job...Job Description Job Description Salary: Davis Bacon Wages Summary Reporting to the Project Superintendent, the Excavator Operator is responsible for safely and efficiently operating an excavator for road construction activities. Key Responsibilities...
...Job Title Shopping Writer, News & Deals Job Description About The Position | The Transaction team at Dotdash Meredith is looking... ...all of PEOPLEs shopping categories (fashion, beauty, home, travel, and lifestyle) with clever pop culture angles. However, those with...
...Professional Nurse (RN) upholds the YNHHS mission, vision, values and strategic initiatives to provide the highest level of patient centered care. The RN practices professional nursing as a registered nurse within the legal and ethical framework established by the Connecticut...
Job Description GardaWorld Security Services Security Officer Now Hiring! Youve got the right skills. What you need is the right opportunity to unleash your potential. We agree, and were hiring! Every day is different at GardaWorld with diverse work assignments...
...Levindales culture change journey. Understands and abides by Levindales customer service commitment. REQUIREMENTS: ~ Entry level knowledge; basic employment skills. Degree or HS Diploma not required. ~1 year of experience required; 3 or more years of...