Job Description

Job Description

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Partner Relations Manager within PNC's Linga organization, you will be based in Florida.

As a Partner Relationship Manager (PRM), your role is vital in fostering strong, collaborative relationships between LINGA and our strategic business partners. You serve as the essential bridge, ensuring mutual success by acting as the primary liaison between our internal teams and external partners. By addressing needs, resolving issues, and aligning on shared goals, you help build trust and drive collective growth.
Using strategic vision, proactive communication, and customer-focused mindset, you strengthen these partnerships and create long-term value for everyone involved. Together, we can ensure that our relationships remain productive, successful, and aligned for mutual growth.

Key responsibilities of this individual contributor role will include building and maintaining relationships, partner communication, driving partner success, performance monitoring and reporting, internal coordination, product enhancement and feedback and partner advocacy.

Experience in the restaurant industry is required.

Job Description

• Resolves complex and high-risk issues that have reached an escalation point within the assigned business segment. Actively coaches and mentors members of the assigned team. Acts as an escalation point and subject matter resource for complex issues from the assigned business segment. Balances customer and service partner demands received from multiple channels in an accelerated and challenging environment.
• Researches, analyzes and makes decisions for complex escalated customer complaints, while taking into account regulatory and investor requirements through all customer channels.
• Documents the problem resolution process and response to internal and external stakeholders, including senior level executives/managers, for investigated complaints.
• Acts as a point person/subject matter expert for any escalated issues from the enterprise. Provides coaching and guidance to representatives. Facilitates discussions with internal and external parties to influence alignment of outcomes.
• Acts as a customer advocate in accordance with our Customer Advocacy Principles. Identifies trends negatively impacting customer experience and escalates to the proper channels for root cause analysis.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills Accountability, Customer Complaint Resolution, Customer-Support, Data Entry, Problem Resolution, Technical Support, Technical Troubleshooting

Competencies Conflict Management, Customer Experience Management., Customer Interaction, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Interpersonal Relationships, Managing Multiple Priorities, Problem Solving, Products and Services

Work Experience Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education Bachelors

Certifications No Required Certification(s)

Licenses No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Job Tags

Holiday work, Full time, Temporary work, Part time, Work experience placement,

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