Remote Customer Service Representative/Dispatcher Job at Ssi Hvac, East Saint Louis, IL

UGNOK2VBZC9TSXRLcFdYRTNBMGJ3UlZ0eWc9PQ==
  • Ssi Hvac
  • East Saint Louis, IL

Job Description

** Service Specialties Inc**

** Remote Customer Service Representative/Dispatcher**

Centreville, VA 20120

**Who We Are**

Service Specialties, Inc. was founded in 1979 and remains committed to the values that have helped us grow from a small family-owned service business to a leading Northern Virginia residential HVAC and Plumbing contractor.

**Positions Schedule**

* Monday: In the Chantilly office 8AM-5PM (one hour lunch break)

* Tuesday-Friday: Remote work from home 8-5PM (one hour lunch break

**Job Role**

We are seeking a Customer Service Representative/Dispatcher that is positive, detail-oriented, and wants to join a successful team in Chantilly, VA. The CSR/Dispatcher's duties include but are not limited to:

* Dispatching service technicians according to their schedule

* Answering incoming service calls and adjusting technicians schedule as needed

* Resolving customer issues in a prompt and courteous manner

* Maintain customer satisfaction by investigating concerns, routing them to the proper staff and responding to special requirements

* Match type of service required with availability, location and duration of service to maximize productivity, profitability and efficiency

* Making outbound calls to keep the schedule filled and maintain the Company's membership base

* Being a good teammate to coworkers

* Educating customers on our Membership benefits to make them a lifelong customer

**Requirements**

* Previous experience in a call center

* Must be able to type ~70 wpm

* MUST like talking with people and making them happy by using great communication skills

* Ability to work independently as well as within a team

* Be familiar with main cities and locations in Northern Virginia

* Must be detail oriented and have the ability to think proactively

**Remote Work Requirements**

SSI will provide a laptop and cell phone but candidates must provide:

* High Speed internet

* Quiet Workspace with minimal background noise

**Compensation**

* This job role is between $14-$18/hr based on experience

* There are a lot of commission opportunities for this position as well which average an additional $100-$1000+ per month

**Benefits**

* Medical, Dental, Vision, STD, LTD & Life Insurance

* 401k retirement with match

* 7 Paid Holidays per year

* Paid Vacation & Personal Days

* Continued education with periodic classes

Job Tags

Remote job, Holiday work, For contractors,

Similar Jobs

ISALYS GROUP

Data Entry Specialist Job at ISALYS GROUP

*Company Overview:* Join our vibrant and forward-thinking team as a Remote Data Entry Specialist! We are a forward-thinking organization dedicated to using data to drive success. We appreciate creativity, efficiency, and a happy work atmosphere, and we are thrilled... 

Evenflo Company, Inc.

Digital Marketing Manager Job at Evenflo Company, Inc.

CybexJob Position: Digital Marketing ManagerReports To: VP of MarketingLocation: Downtown BostonAs a digital marketing manager, you will develop and implement digital marketing strategies, including social media advertising and display ads across variety of channels... 

SynergisticIT

junior level data developer with Azure CI/CD/Junior data scientist Job at SynergisticIT

 ...walmart lab s etc to name a few.Currently, We are looking for entry-level software programmers, Java Full stack developers, Python/Java developers, Data analysts/ Data Scientists, Machine Learning engineers for full time positions with clients.Who Should Apply Recent... 

University of California , San Francisco

Hematologist/Oncologist (ZSFG) Job at University of California , San Francisco

 ...date will only be considered if the position has not yet been filled.Position description******** Searching for a Hematologist/Oncologist *******Assistant, Associate, or Full ProfessorUniversity of California San FranciscoThe Department of Medicine at the... 

Commonwealth

COMMUNITY MANAGER Job at Commonwealth

 ...structures as necessary. Maintain and test all Facility equipment including vehicles, lawn mowing equipment, miscellaneous tools, etc. Maintain and clean street surfaces, paint speed bumps, and re-stripe common parking areas as needed. PI591013311d4c-30492-36025616...