Job Description

Job Description

Job Description

JOB REQUIREMENTS

To include but not limited to:

• Consistently following sequence of service utilizing all proper procedures standardized by venue managers and chefs.
• Effectively communicating with management and service staff in order to fulfill and address any issues or needs requested by guests and or other employees.
• Working as a team, assisting all guests’ and employees’ needs and inquiries.
• Always be positive, show enthusiasm, be humble, be thankful, and be respectful to all team members.
• Exhibit proper knowledge, selling techniques and service delivery of both non-alcoholic and alcoholic beverages, and command full menu knowledge at all times and preparation methods.
• Greeting guests in a positive, friendly manner and making them feel welcome.
• Guiding guests through all phases of their experience.
• Anticipating the guests’ needs and responding appropriately with a sense of urgency.
• Maintaining a level of professionalism, that will make guests want to return.
• Bidding farewell to guests, using guest’s name when known, and encourage them to return.
• Deliver to guest table according to steps of service
• Provides direction to and assistance to support staff to ensure proper service.
• Assist in running items, bussing tables and setting tables when necessary.
• Maintaining cleanliness and organization of side stations, tables and POS stations.
• Performing all opening and closing duties, based upon shift assignment.
• Building and establishing a personal clientele.
• Encourage guests to make weekly table reservations
• Adhere to weekly table and guest list requirements
• Assist in developing restaurant database through networking and completing data cards.
• Participate in weekly marketing requirements
• Following all procedures and policies set forth by the company, division, department and all health and safety regulations set by County health department.
• Conforming to the department grooming standards, uniform or attire, and jewelry policy.
• Responsible for a cash bank or impressed bank issued at the beginning of service.
• Other duties as assigned

QUALIFICATIONS: (Include equipment knowledge/use)

• 2-year experience as a server/cocktail in a similar, high-volume restaurant/club environment or 1-year experience in a fine dining establishment required. 1 Year experience in marketing nightclubs or restaurants and/or related experience in a Retail or marketing internship or related university marketing course work preferred.
• Ability to work as part of a team in a high stress & a high-volume environment.
• Good communication skills; multilingual is a plus.
• Ability to read and write in English proficiently.
• Experience with social media platforms such as Facebook, Twitter, etc. and active participant in social media
• Basic computer skills and experience with POS systems.
• Basic math skills and the ability to use a calculator.
• Knowledge of different types of tendering guest checks.
• Extensive knowledge about food and wine and ability to confidently speak on and properly serve such items.
• Ability to up sell.
• Physically able to lift and carry at least 50 lbs on a tray or arm service where it applies.
• Physically able to walk or stand without assistance on various surfaces for an extended period of time.

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